Alibaba upgrades anti-counterfeiting system following complaints

Amid complaints that the e-commerce company does little to fight fake goods, China’s Alibaba Group is giving foreign vendors a direct line to report any counterfeit products spotted on its retail sites.

The e-commerce giant has introduced an English-language version of its counterfeit reporting system, the company said on Friday. This will better allow foreign companies to file complaints, so that Alibaba can take down the infringing goods on its Taobao and Tmall sites.

Both Taobao and Tmall are two of China’s largest online retail platforms, and host products from foreign vendors including Apple, Calvin Klein and Uniqlo, among many others. However, Alibaba’s e-commerce sites have often faced criticism for promoting knock-off goods made by local Chinese sellers.

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